A BATHING APE® FAQ
Everything you need to know about shopping at the official BAPE® online store.
How can I ensure my BAPE® product is authentic?
All items purchased through our official website or authorized BAPE STORE® locations are guaranteed authentic. Each garment features specific security tags, including the signature sleeve tag and a high-quality neck label with distinct stitching patterns.
What is your shipping policy for limited edition drops?
Due to high demand during collaboration launches, please allow 3-5 business days for order processing. We ship via premium couriers with full tracking and signature required upon delivery to ensure your items arrive safely.
Can I return or exchange a product?
We accept returns within 14 days of delivery, provided the item is in original, unworn condition with all blue security tags and original plastic packaging intact. Please note that certain limited-run collaboration items may be marked as final sale.
How do BAPE® sizes run compared to other brands?
BAPE® typically follows Japanese sizing, which tends to run smaller than US or EU sizing. We recommend sizing up one full size for a standard fit, or checking the specific size chart provided on each product page for exact measurements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my Shark Hoodie or graphic tees?
To preserve the quality of the screen prints and fabric, we recommend washing items inside out in cold water on a gentle cycle and hanging them to dry. Avoid using bleach or ironing directly over the graphic prints.